Workplace Culture, Self-development, Business Sue Yin Chong Workplace Culture, Self-development, Business Sue Yin Chong

Are you serving or servicing your clients?

In the media and advertising industry, we hear the term ‘servicing’ far too often. ‘Good servicing’ usually translates to responding promptly to clients, clearly addressing their needs, and flawless execution.

On the flip side, ‘serving’ a client sets a totally different standard.

Let me tell you an amazing real-life story to illustrate my point!

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Leadership Sue Yin Chong Leadership Sue Yin Chong

Inclusion for introverts

It’s no lie that the world is made for extroverts. Extroverts - tend to have a more noticeable personal flair, being more sociable and passionate than their more introverted peers. These traits allow them to stand out more and thus, enjoy a higher degree of recognition and presence in the workplace. Sadly introverts, usually more cautious and socially sensitive, are not rewarded in the same way.

But in reality both personality types have varying strengths and weaknesses, so this bias favouring extroverted professionals is concerning.

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Leadership Sue Yin Chong Leadership Sue Yin Chong

Don’t motivate. Inspire

The simple truth is that leaders can’t actually motivate anyone.

And yet, we still find the self-motivated managers, business leaders and entrepreneurs asking, “My people don’t seem to have the same drive as me. How can I motivate them?”

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Self-development Sue Yin Chong Self-development Sue Yin Chong

Ask for help

At work, we may not know what to do and clearly would benefit from some help, yet we’re reluctant to ask for it. Instead, we spend hours trying to solve it all by ourselves and eventually suffer in silence. We fear that people would judge us as stupid, weak, needy and incompetent, especially in a competitive work environment - when really, there’s no shame in asking for help when we need it.

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Self-development Sue Yin Chong Self-development Sue Yin Chong

Take charge of your life

My friend once told me off for rehashing an incident that happened years ago, “Stop it! How many years have you held on to this? If you want to be known as a reliable leader of your community, stop blaming and start taking responsibility for your decisions. Holding on to this grudge is your choice.”

It was a much-needed slap in the face.

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Leadership Sue Yin Chong Leadership Sue Yin Chong

Lead like conductors

A single person, armed with a thin baton, who makes no sound of their own, draws out an unforgettable audiovisual performance from a hundred instrument-brandishing people.

Leading an organization isn’t so different from conducting an orchestra.

Here’s why.

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Leadership Sue Yin Chong Leadership Sue Yin Chong

A leader’s most important role

Whenever I am asked this question, I’m unable to give a clear, simple and inspiring answer. Because everything seems important - to provide a vision, to be the strategist, to coach, to network, to innovate, to motivate and the list goes on.

But I received a revelation recently froma podcast sermon I was listening to. It came out of a clear blue sky:

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Leadership Sue Yin Chong Leadership Sue Yin Chong

Expert leaders vs catalyst leaders

I live in an increasingly complex world. The industry I work in, influencer marketing, is fast paced, ever changing and has a high degree of uncertainty because we’re dealing with people. Adding to this are the increasing demands from clients and emerging new competitors every other day.

We need Catalyst Leaders more than ever today. What defines one?

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Leadership Sue Yin Chong Leadership Sue Yin Chong

The 3 buckets framework

This is probably one of the best advice I’ve received from one of my former bosses. And I want to share this with you and hope you find it helpful.

“As a leader of a department (or an organization), there are 3 buckets you need to pay attention to. They are Operations, The Future and People. The trick is to find a balance in all three. There will be seasons where one bucket will demand more focus, but ultimately, you need to find that balance.”

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